At Unistar Company Limited, we take pride in delivering high-quality bulk agricultural and food products to our clients around the world. This policy outlines the terms under which refunds may be issued. By placing an order with us, you agree to the terms below.

1. Scope of Sales

All products sold by Unistar Company Limited—including fresh and dry agro products, fruits, whisky, beer, seeds, frozen meat, wheat, and related items—are sold strictly in bulk quantities or tons and are primarily intended for commercial, wholesale, and international clients.

2. Refund Eligibility

We accept refund or replacement requests under the following conditions:

Perishable Goods (e.g. Fruits, Vegetables, Frozen Meat):

• Due to the nature of these products and international shipping variables, refunds are only granted if:

  • Products arrive spoiled, contaminated, or unfit for use.

  • There is a clear mismatch between the order and what was delivered.

• Claims must be submitted within 24 hours of delivery, with photo/video proof and a copy of the delivery receipt.

Non-Perishable Goods (e.g. Seeds, Grains, Dry Agro Products):

• Refunds may be issued if goods are:

  • Damaged in transit.

  • Expired on delivery.

  • Not as ordered.

• Claims must be submitted within 5 business days of delivery.

Alcoholic Products (Whisky, Beer):

• Refunds are only available if:

  • Incorrect products were shipped.

  • Goods arrive broken or tampered with.

• We do not offer refunds for taste preferences or unauthorized returns.

3. Important Conditions

• Products must not be tampered with, altered, or partially used.

• All returns/refunds require:

  • A valid invoice or order number.

  • Photographic or video evidence of the issue.

  • A written complaint submitted within the specified window.

4. International Shipping Notice

Due to the complexities of international freight, customs clearance, and temperature-sensitive items, all buyers must inspect their shipments immediately upon delivery. We are not liable for delays caused by third-party logistics providers, customs authorities, or port issues.

5. Refund Process

Once your refund request is approved:

• Refunds will be issued to the original method of payment, or via bank transfer.

• Processing times may vary but typically take 5–15 business days, depending on your bank and location.

6. No Refunds On:

• Custom orders or special bulk requests.

• Goods returned after the refund window.

• Products damaged due to improper storage after delivery.

• Clearance, promotional, or final-sale items.